CUSTOMERS
FAQ
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With motionfarm.io, you get access to a full team of top-tier professionals—crative directors, marketing experts, graphic designers, illustrators, webflow developers, and more—for less than the cost of hiring a single senior-level freelancer. While the annual cost of a full-time senior designer can exceed $100,000 (plus benefits!), our subscription model ensures you always have the right expertise at the right time, without the overhead or downtime.
Benefit from unlimited creative support tailored to your needs. To top it off, you’ll be assigned a personal dedicated expert to ensure you get the most out of your subscription.
A Dedicated Expert is a seasoned marketing professional with at least 10 years of experience, here to help you bring your creative vision to life. If you have a new product or just the seed of an idea, your Dedicated Expert will work closely with you to translate your goals into actionable tasks. They’ll guide you every step of the way, ensuring your projects are clear, prioritized, and ready for our team to tackle one by one. Think of them as your strategic partner, focused on helping you achieve your creative objectives and maximize the value of your subscription.
Typical requests are delivered within 2 business days or less. This includes tasks like brand concepts, social posts, scripts, and more. For larger requests, you can expect to receive progress updates and partial deliverables every 2 business days or less until the entire project is completed.
Most of our tasks are completed within two business days or less. For larger projects, like animated explainer videos or websites, you’ll receive regular updates and deliverables every two business days or less until the project is complete. Our starter plan is designed to handle one task at a time, which is enough for most clients to achieve their goals. However, if you have an upcoming conference, a tight deadline, a larger company, or simply need a high volume of deliverables, you can easily upgrade your subscription at any time to manage two or more tasks simultaneously.
We make it simple with your own personalized Trello board. Here, you can add unlimited tasks to the queue, which we handle one by one. Your Trello board is your main hub, designed to give you full visibility into the status of your projects, access to the latest deliverables, and a streamlined way to communicate with our team. It’s more than just a tool—it’s your direct line to motionfarm.io.
No problem! That’s where your Dedicated Expert comes in. With their 10 years+ of marketing experience, they’ll help you organize your ideas, identify your goals, and translate them into actionable tasks in your personalized Trello board. Whether you have a general concept or just a rough idea, your Dedicated Expert will guide you through the process, ensuring you’re set up for success and helping you make the most of your subscription. They’re here to simplify the process and get your projects moving seamlessly.
Managing your subscription is simple and flexible. You can pause or cancel your plan at any time, and a proration will be automatically applied to your next invoice, ensuring you only pay for the time you’ve used. Need more (or fewer) tasks? You can easily upgrade or downgrade your subscription anytime, giving you complete control to adjust based on your current needs.
Unfortunately, We don’t offer refunds, instead, our commitment to delivering exceptional quality is unwavering. We offer unlimited revisions to ensure every project meets—and often exceeds—your expectations. Your satisfaction is our top priority, and we’ll work tirelessly to bring your vision to life with precision and care. With our collaborative process, you can trust that the final result will be exactly what you need, if not better.
Our delivery times are exceptional, and we highly recommend a subscription to maximize value and efficiency. However, if you’re only looking for a single request and want to experience our top-tier quality, we also offer per-project pricing at a higher rate. For more details, feel free to contact our customer support team—we’d be happy to assist you!
Absolutely. We don’t create 3D character animations or cartoons, nor do we handle custom web app or software development. Additionally, while we don’t produce ready-for-production CAD models, we can use your existing CAD files to create stunning, photorealistic visuals. We also don’t handle extensive print design (magazines, books, etc.), and Adobe InDesign documents. Our focus is on delivering high-quality creative work tailored to what we do best!